What can be exchanged:
Exchanges are available exclusively for orders that ship domestically to the USA.
Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange.
If your requested size and/or color is out of stock when we receive your package you will be issued a store credit based on our posted return policy.
What can't be exchanged:
- Items described as "Final Sale" cannot be returned or exchanged.
- Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
- If you cannot be reached with your provided contact information within 14 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
- Contact our customer service at firstname.lastname@example.org. Please allow 1-3 business days for a response. Our hours are 9:00am to 5:00pm PST from Monday through Friday.
Ship your package to:
Balanced Los Angeles
545 S Clarence St
Los Angeles, CA 90033
- Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.
Exchanges shipping charges information:
Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer. Contact our customer service at info@balancedlosangeles..com. Please allow 1-3 business days for a response. Our hours are 9:00am to 5:00pm PST from Monday through Friday.